Privacy policy

Privacy Policy of FindMyLost

Disclosure pursuant to EU Regulation 679/2016 – GDPR

This website collects some personal data of Users.

The Data Controller is: FindMyLost S.r.l.

via Arena 25 - 20123 Milano (Italia)

Data Controller’s contact e-mail:

Types of Data collected

Data collected and processed by this website are:

  • Browsing data (e.g., IP addresses, domain names of computers used by Users connecting to the website);
  • Biographical data (e.g., first name, last name, address, tax code/VAT number);
  • Contact data (e.g., phone numbers, e-mail address);
  • Image data (e.g. profile photo);
  • Cookies;

Data are freely provided by the User, whereas navigation data are automatically collected during navigation and use of the website.

Unless otherwise specified, all data requested by this website is mandatory to enable FindMyLost to provide the service.

Modalities of data processing

The processing of collected data is carried out by authorized personnel in the performance of their duties, and the Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of personal data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational methods and logic strictly related to the purposes of the offered service.

Personal data may be made available to:

  • Entities providing IT services, hosting providers, archiving, administrative, commercial and marketing services, professional firms, insurance companies, which will act as "Authorized" party, "Data Controllers" or "Data Processors", as the case may be;
  • public administrations and public security authorities in fulfillment of legal obligations, who will act as data controllers;

Personal data collected will not be made available to unspecified parties.

The updated list of the Data Processors may be requested to the Data Controller.

Purpose and Legal Basis of Processing

Purpose of processing Legal basis of processing
Browsing data are used to obtain anonymous statistical information about the use of the website and to check that it is working properly. Users are not identified The legitimate interest of the Data Controller in the management of the website.
Data voluntarily provided through contact forms or website registration to use FindMyLost service are processed to perform the requested service and performance Freely expressed consent and the conclusion and performance of a contract
In order to comply with legal obligations (e.g. instructions from authorities or the courts, etc.). Legal obligation
To conduct market studies and research, send advertising material and commercial information (marketing) on its own products and services Freely expressed consent
Cookie Freely expressed consent


Personal data are processed at the Controller's premises and at any other place where the parties involved in the processing are located.

Transfer of data to Third Countries: for reasons of service efficiency, some IT technical service providers are located in territories outside the European Economic Area (EEA), particularly in the U.K. and U.S.A. In case the third country does not offer a level of data protection deemed comparable to that of the European Union, data are transferred with appropriate safeguards and kept safe at all times, using the most practical international data transfer tools and useful additional measures.

Retention time

The data will be kept for the time necessary to achieve the purposes for which they are processed and to comply with legal obligations, in any case for no longer than 10 years from the data subject's last access to the website or use of the services offered. In case of litigation, the retention period will start from the settlement of the same.

Communications and Newsletters

The User can subscribe to FindMyLost newsletter. When subscribing, the personal data entered is transmitted directly to this website.

Services of external providers, some of which are based outside the EEA space, such as MailChimp provided by The Rocket Science Group, LLC. and Amazon Simple Email Service (SES) provided by Amazon Web Services, Inc. are used for sending and evaluating communications and newsletters.

It is possible to unsubscribe from the newsletter at any time and without stating reasons, without incurring any costs.

Handling payments

Through this website, payments can be made through PayPal and Revolut Business platforms. The data used for payment is acquired directly by the payment service provider without being processed by this website.

Additional information can be found at the following links: Privacy Policy di Revolut and PayPal Privacy policy.

Some of these services may involve the scheduled sending of messages to the User, such as e-mails containing invoices or payment notifications.

Cookie Policy

This website uses Cookies. Collected information may relate to the User, their preferences, or Internet access device (computer, tablet, or cell phone) and it is primarily used to adjust the operation of the site to the User's expectations, providing a better browsing experience, and to send personalized promotional messages.

To analyse how the website is visited, FindMyLost also uses the web analytics service "Google Analytics" provided by Google

More information regarding the Google Analytics service and the procedures to follow to disable cookies can be found at this link.

This website uses the "Google Maps" map display service that offers satellite images, aerial photography, street maps. More information can be found at the following link: Privacy Policy di Google Maps.

This site does not use profiling cookies and data will not be subjected to decisions based solely on automated processing, thus including profiling.

SPAM protection

To avoid spam and even more intrusive malicious actions, the website uses the "reCAPTCHA" User verification service provided by Google. More information can be found at the following link: Privacy Policy di reCAPTCHA.


This website uses the so-called Facebook social network log-in. Facebook's privacy policy and additional information can be found at the following links: Facebook permission documentation and to the Facebook Privacy Policy.

User rights

Users have the right to obtain access to their personal data, rectification or deletion of them, restriction of processing involving their data, and to object to the processing of their data (Art. 15 et seq. of the Regulations). The request is made by contacting the Data Controller who will respond as soon as possible and in any case within 30 days.

If the User considers that the processing of personal data carried out through this website is in breach of the provisions of the GDPR, he/she has the right to lodge a complaint with the Data Protection Authority as provided for in Article 77 of the GDPR, or to take appropriate legal action (Article 79 of the GDPR).

Changes to the privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing its Users on this page and in general on the website and if possible, by sending notification to registered Users. Therefore, please consult this page regularly, referring to the date of last modification indicated at the bottom.
Further information in relation to the processing of personal data may be requested at any time from the Data Controller using the contact details.

Unless otherwise specified, the information relates exclusively to this website.

Updated on 31.01.2023